Salesforce's AI agent platform, Agentforce, is struggling to gain traction with customers, according to KeyBanc Capital Markets analysts, who found that clients' data is often not ready for meaningful AI work and that the product itself falls short of expectations. The investment bank also noted that more CIOs plan to deprioritize Salesforce in their IT budgets, while customers are largely unwilling to pay for AI capabilities through their CRM provider. Salesforce disputes this characterisation, calling Agentforce its fastest-growing product ever, but broader analyst sentiment and a 36% drop in its stock price this year suggest significant market skepticism.
