California-based personal injury firm DK Law has sued UK AI and telecoms company ConnexAI, alleging that its software failed to perform as advertised — including broken phone systems, unreliable WhatsApp integration, and Spanish-language transcription that didn't work — and that the vendor unlawfully continued invoicing and renewed the contract without proper notice after DK Law chose not to renew. ConnexAI disputes the allegations, noting it had already initiated its own legal action in New York against DK Law for unpaid invoices, which it says prompted the counter-allegations. Both cases are ongoing, with the California court having stayed its proceedings pending the outcome of the New York case.
